CAF Centre training activities

At the CAF Centre, we provide education through various types of activities, including training sessions, workshops, and seminars. All activities are conducted by qualified experts in the respective fields, who have many years of experience in both the public and private sectors.

Educational activities are organized either in the CAF Centre’s training room (at the Slovak Office of Standards, Metrology and Testing, Štefanovičova 3, Bratislava) or in an online format.

A list of educational activities offered by the CAF Centre can be found below.

Topics Focused on the CAF Model, Management Systems, and Key ISO Standards	Type
1. The CAF Model and Self-Assessment	training
2. Quality Management System according to ISO 9001:2015	training
3. The CAF Model or the Quality Management System according to ISO 9001:2015?	seminar
4. Developing a CAF Self-Assessment Report	workshop
5. Key Structures of a Management System	workshop
6. Anti-Bribery Management System according to ISO 37001	training
7. The Potential of Using Management System Standards in Public Administration	training
8. Management and Excellence Principles according to Quality Standards and Models	training
9. Advanced Scoring in the CAF Model	seminar
10. Audits within Management Systems	seminar
11. Implementing a Quality Management System according to ISO 9001 – Procedures, Tips, and Experiences	seminar

Topics Focused on Key Areas Related to Quality Management	Type
1. Process Management as a Tool for Sustainable Development in Public Administration	training
2. Process Modelling in Public Administration	workshop
3. ISO 31000:2018 Risk Management – Guidelines	training
4. Strategic Management Using the Balanced Scorecard Method	training
5. Benchmarking as a Tool for Sustainable Development in Public Administration	training
6. Change Management	training
7. Effective Change Management in an Organization	training
8. Complaint Management Training	training
9. Analysis of the Organization’s Current State Using Selected Methods	workshop
10. SWOT Analysis as a Tool for Improvement	training
11. Management and Measurement of Service Quality in Public Administration Organizations	workshop
12. Obtaining Feedback from Stakeholders	workshop
13. Quality Management Techniques and Tools	training
14. Planning and Implementing Improvement Actions Through a Project-Based Approach	training

Topics Focused on Leadership and Teamwork Development	Type
1. Four Perspectives of Effective Leadership	workshop
2. Organizational (Corporate) Culture	workshop
3. Effective Teamwork as a Prerequisite for Quality Management	workshop
4. Negotiation and Persuasion in the Quality Management Process	workshop

Total Number of Training Topics Offered by the CAF Centre

29