Social Responsibility
Social responsibility means acting—both individually and collectively—in a way that carefully considers the consequences of our decisions and actions, not only for ourselves but also for our surroundings. It is essential to recognise the three key dimensions of social responsibility: economic, social, and environmental. Only by acting responsibly across all three pillars can we truly consider ourselves socially responsible.
What Is Social Responsibility and What Are Its Three Pillars?
Social responsibility, also known as Corporate Social Responsibility (CSR), is not a new concept. The origins of social responsibility can be traced back to the time when people first began to protect the environment or when fundamental human rights were first declared.
The challenges of the modern world have led all types of organisations to recognise the risks of irresponsible management of resources and capital. There is a growing effort to demonstrate the ability to deliver products and services that take into account the needs and expectations of society as a whole. Today, social responsibility is considered an important competitive advantage—both for organisations and for countries. Equally important is the fact that social responsibility is not solely a matter for the private sector; responsible conduct is equally relevant for the public sector.
At its core, social responsibility represents the management of an organisation’s activities across three interconnected areas—the pillars of social responsibility: economic, social, and environmental. Each of these areas reflects the organisation’s voluntary commitment to act in the interests of both internal and external stakeholders, while considering the impact on performance, human resources, and the environment.
Economic Pillar
The economic pillar focuses on improving the quality of public services, addressing corruption, managing supplier–customer relationships, and proactively responding to issues of public interest. This area is part of every organisation and is generally considered the most developed dimension of social responsibility. Common tools include adopting principles of responsible behaviour at the organisational level—such as an employee code of ethics or anti-bribery measures (e.g. transparent recruitment or procurement procedures). The main challenge in this area lies in creating added value for customers and ensuring the efficient and transparent use of resources.
Social Pillar
The social pillar represents another key dimension of social responsibility, as it focuses on developing the organisation’s human capital, often referred to as its “internal customers.” The organisation directly influences the social sphere through working conditions and workplace relationships. Effective measures may include employee and family care programmes, benefit schemes, work–life balance initiatives, and training and development opportunities. Challenges in this area include strengthening employee competencies, increasing engagement, and encouraging participation in charitable or community-support activities that contribute to the well-being of society.
Environmental Pillar
The environmental pillar applies to every organisation, as all activities—whether large or small—affect the environment. In addition to complying with environmental legislation, organisations must also meet other regulatory obligations concerning financial control, transparency, and occupational health and safety. A socially responsible organisation actively protects and conserves natural resources and the environment—for example, by introducing resource-saving measures, using environmentally friendly materials and products, or participating in environmental projects and initiatives.
An organisation committed to social responsibility therefore accepts accountability for the impact of its decisions on itself, on society, and on the environment. Such an organisation acts responsibly and proactively across all three pillars—economic, social, and environmental—to contribute to sustainable and balanced development.