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Social Responsibility in Public Sector

Social responsibility is a natural part of quality and also one of the CAF criteria. Existing findings show that many public administration organizations engage in activities related to social responsibility; however, their approach is not systematic, but rather ad hoc and occasional. With the aim of supporting these organizations in addressing social responsibility in a systematic way, the Slovak Office of Standards, Metrology and Testing (ÚNMS SR) prepared the expert study Social Responsibility in Public Administration.

The expert study focuses on all pillars of social responsibility, while taking into account the specific features and characteristics of public institutions in the context of social responsibility. The introductory part explains the basic concepts of socially responsible behaviour and also outlines the history of the development of this concept both abroad and in Slovakia.

The following part focuses on the legislative and non-legislative framework of social responsibility. Under current conditions, this area is not regulated by legislation. However, provisions exist in other documents, such as standards, declarations of supranational institutions, or documents of interest-based associations active in this field.

Socially responsible behaviour of public sector organizations, similarly to the private sector, is voluntary in nature and highly flexible and diverse in terms of both content and forms. Its impacts and effects on the organization as well as on its environment are positive, yet organizations are often not fully aware of them. For this reason, the study summarizes the most important impacts of applying social responsibility in public administration organizations.

The aim of the expert study is to motivate public administration organizations to apply the concept of social responsibility. Therefore, the final part of the study consists of practical guidance on how to start and what steps need to be taken within an organization so that social responsibility is not perceived merely as a project, but becomes a natural part of the organization’s management and values.