Implementation of Management Systems in Public Administration Organizations

Management system standards also provide added value for public administration organizations through their structured approach, clear terminology and comprehensive focus on public administration organizations. It is true that the great diversity of public administration organizations may give the impression that a management system standard cannot be applied in the same way to every public administration organization. However, management system standards define “what” needs to be done, while organizations choose their own “how” to achieve it, thereby selecting their own approach to implementing the requirements of the relevant management system standard within the environment of their public administration organization, taking into account the specific characteristics of the organization and the area it administers.

This methodological guide aims to support a better understanding of management system standards and their implementation within public administration organizations. It is intended for managers and employees of public administration organizations, internal and external auditors of management systems, as well as trainers involved in education in the field of public administration management.